MarshalHost Privacy Policy
Last Updated: September 2026
At MarshalHost, we respect your privacy and are committed to protecting the information entrusted to us by our website visitors, customers, and service users.
This Privacy Policy explains what information we may collect, how we use and protect that information, and the circumstances under which information may be disclosed.
This Privacy Policy forms part of the agreements governing your use of MarshalHost services and should be read together with our Terms of Service, Acceptable Use Policy, and other applicable service agreements.
By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.
Table of Contents
Information We Collect
MarshalHost may collect information that is necessary to operate our website, provide our services, manage customer accounts, process payments, maintain security, and provide customer support.
The information we collect may vary depending on how you interact with MarshalHost.
Information Collected Automatically
When you visit the MarshalHost website, our systems may automatically collect certain technical and usage information.
This may include:
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IP address
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Internet service provider or network information
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Browser type and version
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Operating system
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Device information
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Date and time of access
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Pages visited
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Referring website or URL
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General website usage information
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Technical error and diagnostic information
This information is generally used for website operation, analytics, security, troubleshooting, fraud prevention, and service improvement.
Certain technical information may also be used to detect suspicious activity, abuse, unauthorized access attempts, or threats to our infrastructure.
Information Provided by Customers
When you create an account, purchase a service, contact our support team, or otherwise interact with MarshalHost, we may collect information required to provide and manage the requested service.
Depending on the service, this may include:
Contact Information
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Full name
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Business or organization name
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Billing address
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Telephone number
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Email address
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Other contact information you provide
Account Information
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Customer username
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Account identifiers
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Service information
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Login and authentication information
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Account preferences
Billing Information
We may collect information necessary to process payments and maintain billing records.
Where payment processing is handled by an external payment provider, sensitive payment information may be processed directly by that provider according to its own privacy policies and security practices.
Technical Information
Depending on your service, we may process information such as:
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IP addresses
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Server logs
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DNS information
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Device and browser information
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Hosting configuration
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Technical diagnostics
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Security and abuse information
Customer-Provided Content
When you use MarshalHost hosting or infrastructure services, you may store websites, databases, files, emails, applications, and other content on our systems.
We process such information only as reasonably necessary to provide, maintain, secure, troubleshoot, or support the services you have requested, or where required or permitted by law.
How We Use Information
MarshalHost may use collected information for legitimate business and operational purposes, including:
Providing Services
To create and maintain customer accounts, provision services, manage hosting environments, register domains, provide technical support, and deliver products and services.
Billing and Payments
To generate invoices, process payments, manage renewals, verify transactions, and maintain financial records.
Customer Support
To respond to support requests, troubleshoot technical issues, investigate service problems, and communicate with customers.
Security and Fraud Prevention
To identify unauthorized access, fraudulent transactions, abuse, malicious activity, security threats, and violations of our Terms of Service.
Service Improvement
To understand how customers use our website and services and improve our infrastructure, products, systems, and user experience.
Communication
We may use your contact information to send important service-related communications, including:
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Account notifications
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Billing reminders
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Renewal notices
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Security alerts
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Maintenance announcements
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Service updates
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Policy changes
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Support communications
Where permitted by applicable law, we may also send information about relevant MarshalHost products, services, offers, or developments. You may have options to manage certain marketing communications.
Why We Collect Contact Information
Contact information is necessary for operating many aspects of a hosting and technology service.
We may use contact information to:
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Establish and manage customer accounts
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Process orders and payments
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Deliver purchased services
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Provide technical and billing support
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Register and manage domain names
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Send important account notifications
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Verify customer information where necessary
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Respond to inquiries
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Prevent fraud and abuse
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Meet legal or regulatory requirements
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Maintain accurate business records
We do not collect personal information simply because it is available. We seek to collect information that is reasonably relevant to the operation and security of our services.
Cookies and Similar Technologies
MarshalHost may use cookies and similar technologies to operate our website and improve the user experience.
These technologies may help us:
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Keep users signed in
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Maintain shopping-cart and session information
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Remember preferences
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Understand website usage
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Improve website performance
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Detect security threats
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Analyze traffic and user interactions
Some cookies may be provided by third-party services used on our website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website or customer portal.
Sharing and Disclosure of Information
MarshalHost does not sell or rent customer personal information as a commercial product.
We may disclose information in limited circumstances when reasonably necessary to operate our business, provide services, protect our customers and infrastructure, or comply with legal obligations.
Information may be disclosed:
To Service Providers
We may share necessary information with trusted providers that help us operate our business, such as:
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Payment processors
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Domain registrars and registries
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Data center and infrastructure providers
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Security providers
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Email delivery providers
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Customer-support platforms
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Monitoring and analytics providers
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Other technology providers
These providers receive information only to the extent reasonably necessary for the services they provide to MarshalHost.
For Security and Abuse Prevention
Information may be reviewed or disclosed when necessary to investigate:
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Fraud
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Spam
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Malware
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Phishing
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Unauthorized access
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Network abuse
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Security incidents
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Other violations of our policies
Legal Requirements
MarshalHost may disclose information when required or permitted by applicable law, regulation, court order, legal process, or lawful request from a competent authority.
Protection of Rights
We may disclose information where reasonably necessary to protect the rights, property, safety, systems, customers, employees, or business interests of MarshalHost or others.
Service Providers and Third Parties
MarshalHost works with third-party companies and technology providers to deliver certain services.
Examples may include payment services, domain registration, server infrastructure, cybersecurity tools, communications platforms, analytics systems, and other technical services.
Third-party providers may process information according to their own terms and privacy policies.
Where appropriate, we seek to work with providers that maintain reasonable security and privacy practices.
MarshalHost is not responsible for the independent privacy practices of third-party websites or services that are outside our control.
Artificial Intelligence and Automated Technologies
As MarshalHost develops next-generation technology services, we may use artificial intelligence, machine learning, automation, and automated security systems in selected areas of our operations.
These technologies may assist with:
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Security monitoring
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Fraud detection
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Abuse detection
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Technical diagnostics
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Customer support
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Service optimization
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Automation
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Product development
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Website and service improvement
Where AI or automated systems process information, we seek to use such technologies in a manner appropriate to the purpose for which the information was collected.
Customer data will not automatically be used to train publicly available AI models simply because it is hosted on MarshalHost infrastructure.
Any specific AI-powered product may have additional terms describing how information is processed.
Security of Your Information
MarshalHost takes reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss, or misuse.
Security measures may include:
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Access controls
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Authentication mechanisms
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Network security
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Monitoring systems
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Malware and abuse detection
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Infrastructure protection
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Security updates
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Logging and auditing
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Administrative safeguards
However, no internet-connected system can be guaranteed to be completely secure.
Customers are also responsible for protecting their own passwords, applications, devices, and hosted content.
If you believe your MarshalHost account has been compromised, you should contact us immediately.
Data Retention
We retain information for as long as reasonably necessary to:
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Provide active services
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Maintain customer accounts
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Process billing and financial records
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Resolve disputes
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Prevent fraud and abuse
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Maintain security records
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Meet legal or regulatory obligations
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Enforce contractual rights
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Maintain appropriate business records
When information is no longer required, it may be deleted, anonymized, or securely disposed of according to our operational procedures and applicable requirements.
Backup copies may remain for a limited period after deletion because backups are maintained independently of active systems.
Customer Data and Hosted Content
Customers remain responsible for the information and content they upload or store through MarshalHost services.
MarshalHost does not routinely inspect customer content for general purposes.
However, we may access or process information where reasonably necessary to:
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Provide technical support
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Troubleshoot service problems
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Maintain infrastructure
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Investigate security incidents
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Investigate abuse
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Respond to lawful requests
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Protect our infrastructure and customers
Customers should maintain their own independent backups of important information.
Your Rights and Choices
Depending on applicable law and the circumstances of your relationship with MarshalHost, you may have rights concerning your personal information.
These may include the ability to:
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Request access to certain information we hold about you
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Request correction of inaccurate information
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Request deletion where legally applicable
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Update your account information
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Manage certain communications
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Raise concerns regarding our handling of personal information
Some information may need to be retained because of legal, contractual, security, billing, or operational requirements.
Requests may require reasonable verification of identity before we take action.
Children’s Privacy
MarshalHost services are intended for individuals and organizations capable of entering into legally binding agreements.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
International Services and Data Processing
MarshalHost is based in Bangladesh and has a global business vision.
Depending on the service purchased, infrastructure configuration, technology provider, or support requirement, information may be processed or stored in locations outside Bangladesh.
Where information is processed through third-party infrastructure or service providers, applicable contractual, technical, and legal safeguards may apply.
Specific services may have additional information regarding infrastructure locations and data processing arrangements.
Privacy Complaints
We take privacy concerns seriously.
If you believe MarshalHost has not handled your information appropriately, please contact us and provide sufficient information for us to investigate the concern.
We will review reasonable privacy complaints and, where an error or violation is identified, take appropriate corrective action where practical and required.
Changes to This Privacy Policy
Technology, regulations, and our services may change over time.
For this reason, MarshalHost may periodically update this Privacy Policy.
When changes are made, the updated version will be published on this page together with a revised Last Updated date.
We encourage customers to review this page periodically to remain informed about how we collect, use, and protect information.
Where required by applicable law, we may provide additional notice for significant changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way MarshalHost handles personal information, please contact our support team through the official MarshalHost communication channels.
MarshalHost
Bangladesh Born. Globally Ready.
Since 2010 · Rebranded 2019 · Evolving for 2026 and Beyond
For privacy-related inquiries, please include sufficient information for us to identify your account or understand the nature of your request.
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